Product Updates

Welcome to our Product Updates page! Here, you’ll find all the latest enhancements, features, and improvements we’ve introduced to make our customers’ experience even better. Stay ahead with real-time updates and discover how we are continuously working to innovate and elevate our offerings. Be sure to visit frequently to stay informed about our newest advancements and to see how we’re committed to providing you with the best possible experience. We believe these updates will significantly improve your experience. Dive in and explore the new features, designed to bring clarity, efficiency, and simplicity to your workflow. Thank you for being a valued user, and we look forward to continuing to serve you with top-notch features and enhancements.

Exciting Updates to the Charging Cards Customer Overview! 

We’ve enhanced your experience with new features and improvements:

  • Bulk Requests: Save time by requesting or canceling multiple cards at once with a click on the breadcrumb icon. Block and activate cards seamlessly.

  • CSV Exports: Easily export all your charging card details in CSV format.

  • Streamlined Functionalities: All existing features are now presented more clearly.

  • Standardized Interface: Enjoy a cohesive look that matches the rest of our platform.

  • Improved Navigation: Effortlessly switch between cards with different statuses, including tracking card requests in progress.

  • Enhanced UX/UI: Benefit from a more user-friendly and intuitive design.

Experience a clearer, more efficient interface designed with you in mind!

Platform Update: Streamlined Admin Pages for Enhanced Efficiency

We’ve rolled out major upgrades to our admin interface, aligning it closely with the customer side for a smoother, more consistent experience.

Key Enhancements:

Updated Menu Structure for Improved Navigation

The left-side menu in the admin interface has been revamped to simplify navigation. Finance and Customers are now listed as standalone sections, positioned alongside CPO and eMSP sections, allowing quicker access without extra clicks. With these changes, you can now access key sections faster and with more clarity. In a future release, bulk actions for invoices and customer approvals will also be streamlined to enhance your efficiency.

Unified and Enhanced Customer Details Pages

We’ve consolidated the MSP and CPO customer details pages into a single, improved interface, ensuring a more unified experience. The redesigned page retains all essential functionalities and information, preserving familiar workflows while enhancing visual clarity and ease of use. This change enables a more straightforward approach to managing customer information, saving you time without sacrificing functionality.

Consistent and Cohesive Interface

To create a more cohesive user experience, the admin interface now aligns with the design of the customer-facing platform. This consistency in look and feel enables smoother transitions between sections, making the platform more intuitive and visually unified.

Key Benefits for Admin Users

These updates are designed to streamline your admin experience. The simplified menu and enhanced navigation structure reduce the time spent searching for information, helping you focus on your core tasks. Additionally, registration emails to customers are now standardized, with further enhancements planned for next year.

We hope these improvements make your experience more efficient and enjoyable!

Introducing Our New Device Monitoring Features

As charging infrastructure continues to grow, ensuring high uptime and efficient service becomes increasingly important. We’re excited to announce the launch of our Device Monitoring Features, designed to help maintenance companies, installers, and CPO admins manage and optimize the performance of charging devices.
With our new features, maintenance teams can now monitor charging devices in real-time, diagnose issues remotely, and intervene faster—either online or onsite. This helps minimize downtime and ensures that your customers always have access to reliable charging services.

Key Features:

  • Monitor Charging Devices in Real Time: See the status of your chargers instantly—whether they’re available, in use, or out of order. Issues are detected early for faster resolutions and minimized downtime. Note: A device will show as “out of order” if even one connector has an error, helping admins identify and address problems quickly.
  • Custom Flag Alers: Create alerts for the issues that matter most to you. Whether it’s a minor error or urgent problem, you’ll be notified immediately.

  • Remote Fixes: Resolve many issues remotely, reducing the need for on-site visits.

  • Filter and Search Devices: Filter on errors and search devices effortlessly. Use tags to group and locate devices faster, making issue resolution and organization more efficient.

  • Track Every Action: A comprehensive log tracks alerts, access, and fixes, offering a full audit trail for accountability and peace of mind.

Start optimizing your charging infrastructure today and deliver seamless charging experiences with our new device monitoring features.

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Platform Update: Introducing Enhanced Split Billing Management

Our latest update is designed to empower your team with more efficient management of split billing agreements. Whether you are an admin, fleet manager, or employee, these new pages provide a clear and structured way to oversee your split billing agreements, view detailed session and reimbursement information, and take swift action where necessary.

Key Benefits:

  • Increased Efficiency: Quickly access and manage all your split billing agreements from a single page, grouped by status for better organization.

  • Comprehensive Insights: Dive deep into each agreement with detailed tabs that cover everything from sessions to reimbursements.

  • Flexible Bulk Actions: Save time by applying bulk changes to multiple agreements at once.

  • Easy Data Handling: Export your data with ease for external analysis or record-keeping.

What’s Next: We are continually working to enhance your experience. Stay tuned for the upcoming release, which will introduce a new split billing creation wizard to further streamline your workflow.

Platform Update: Payment Methods Page Enhancement

We’re excited to announce an update to our Payment Methods page, featuring a redesigned interface and new functionalities for a more user-friendly experience.

Key Improvements:

  • Revamped Interface: The payment method overview has been updated for better clarity and ease of use.

  • Expiry Notifications: Customers will receive reminders when their payment methods are nearing expiry, ensuring uninterrupted service.

These enhancements aim to provide a smoother payment process and improve your overall experience.

App Update: Enhanced Filter View & Favourite Locations

We’re thrilled to roll out two powerful new tools to make your EV charging experience even smoother.

Enhanced Filter View – Find the perfect charging station faster than ever:

  • Filter by location, connector type, availability, and speed
  • Instantly check live status with color-coded indicators
  • New “Nearby” and “Favourites” buttons for even quicker access

Favourite Locations – Save your go-to charging spots for easy access on the go!

Whether you’re looking for a fast charger, a specific connector, or just your trusted locations, it’s all just a tap away.

Platform Update: New Customer Management Features

We’ve introduced a suite of enhancements to our platform’s customer management capabilities, giving our users more control and clarity across the entire customer lifecycle.

Highlights include:

  • Smarter customer overview with clear block/delete statuses

  • Audit trail – all blocking and delete actions are logged. Who, what, when is registered

  • Dedicated audit view for deleted customers

  • Improved offboarding flows that reduce manual effort and risk

These updates are designed to streamline operations, enhance compliance, and help users manage customers with greater confidence.

Platform Update: Multifactor Authentication

Multifactor Authentication (MFA) is now available to provide our users with an extra layer of protection. Here’s what’s included in the latest update:

What’s new

1. Multiple authentication methods now supported

  • Authenticator apps (e.g., Google Authenticator, Bitwarden) using time-based codes.

  • Passkeys & security keys: Leverage device-based biometric or PIN verification.

  • Recovery codes: A backup login option if primary methods are unavailable.

2. Easy MFA setup

  • Admins can enable MFA for their users.

  • Platform users can activate MFA.

3. Streamlined login experience

  • The platform now acts as a Single Sign-On (SSO), allowing users to log in once and access all connected applications (e.g., accounting, maintenance).

  • MFA works seamlessly across web and mobile.

4. Recovery & support options

  • Users can use recovery codes or request help from admins if they lose access to their MFA method.

  • Admins can manually disable MFA after verifying user identity.

5. Developer tools

Using your own app or client interface? Great news — it’s fully compatible! Just make sure it’s linked to our platform before enabling MFA, and you’re good to go!

Product Update: Exciting New Features to Elevate Your Charging Card Request Experience!

We’re thrilled to introduce a range of new features aimed at streamlining your charging card request, delivery, and activation process. These enhancements are designed to offer a more efficient and user-friendly experience for both platform and customer administrators.

Key updates:

  • Revamped centralized charging card dashboard:
    Our new, structured navigation menu, ‘Token requests’, leads you to an upgraded charging card request dashboard. This dashboard offers admins an intuitive overview of all charging card requests, complete with delivery addresses and a powerful search function. Easily filter requests by user name, email, customer name, delivery address, token UID, or token visual number.

  • Dedicated detail page for each charging card request:
    When you click ‘Assign token’ next to a customer’s details, you’ll be taken to a dedicated page that displays request details. Here, admins can conveniently link an existing charging card, create a new charging card, and bill the customer for the charging card on their next invoice – all in one place.

  • Custom delivery address option:
    End users now have the flexibility to enter a custom delivery address when submitting a new charging card request. This eliminates the need to rely on a default private or company address, ensuring more personalized and accurate deliveries.

  • New ‘In Transit’ status for charging cards:
    A new ‘In Transit’ status allows end users to easily track the progress of charging cards that have been dispatched but are not yet activated. This feature simplifies the activation process for customer admins or end users, making it easier to manage charging card deliveries and ensure a smoother user experience.

  • Immediately Activate Charging Cards: End users can activate charging cards immediately, without needing to contact customer support.

Dok-Noord
Sassevaartstraat 46/bus 201
9000 Gent, Belgium

Mon. – Fri.: 09:00- 17:00
+32 (0)9 296 45 40
info@optimile.eu