Frequently Asked Questions

EV charging management software is the operational backbone used to manage charging networks, sessions, users, billing, roaming and data. Optimile brings these capabilities together in one platform, helping charging businesses run and scale their operations with less complexity.

A charge point management system, or CPMS, gives operators central control over their charging infrastructure. It helps you monitor charge points, manage day-to-day operations, identify issues remotely and keep your network running reliably.

An eMobility Service Provider (eMSP) gives EV drivers access to charging services through solutions such as branded apps, charging cards and customer portals. Optimile provides the operational platform behind these services, bringing together customer management, billing, roaming and charging functionality so eMSPs can launch and scale their offering without building the underlying infrastructure themselves.

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Optimile is built for charge point operators (CPOs), eMobility service providers (eMSPs), energy companies and businesses developing fleet charging propositions. The platform can be configured around different operational requirements, customer journeys and commercial models.

Yes. Optimile is designed to work across a mixed charging network, so you can manage charge points from different hardware providers through one operational platform. This gives you greater flexibility and helps reduce vendor lock-in.

Yes. Optimile can power a fully branded charging proposition, including your own customer experience and touchpoints. You can start with a ready-made white-label setup and expand or customise your capabilities as your business grows. Find out more here. 

Yes. Optimile provides APIs and integrations that connect EV charging functionality to the systems already running your business. You can integrate charging into existing apps, portals, workflows and back-office environments without rebuilding your entire technology stack.

Optimile brings billing, invoicing and payment processes into one managed revenue system. It supports different payment flows and commercial models while automating administrative work and giving your team clear visibility into transactions and revenue.

Optimile connects your business to the wider European EV charging roaming ecosystem without requiring you to manage every connection and transaction individually. We take care of much of the operational and financial complexity, helping you expand network coverage while keeping administration manageable. Learn more about managed roaming. 

Yes. Optimile supports the migration of existing charging operations, including charge points and historical data. The migration approach is planned around your existing setup to keep live charging services running while the new platform is implemented.

Optimile uses a transaction-based pricing model linked to the volume and technical complexity of your charging operation. This allows costs to scale alongside your business, with pricing structured around your specific setup rather than a one-size-fits-all package. Our pricing page explains how we help you build your business case. 

Optimile’s API lets you integrate EV charging functionality directly into your own apps, portals and operational systems. You can build on top of Optimile’s charging infrastructure while keeping control over your own customer experience, workflows and commercial model. Read more on the API page. 

Optimile connects with a growing ecosystem of technology partners to extend your charging proposition beyond the core platform. Partner integrations can add capabilities such as smart home charging, workplace charging and parking, and energy management, without requiring you to manage separate systems and workflows yourself.

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Optimile customers can rely on a dedicated support team and an account manager. Next to that, they have access to Help Center, platform documentation, release notes and a support ticketing system.