Accessibility Statement

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Optimile NV is committed to making our software platform, web app, and mobile applications accessible to all users, regardless of disability. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements of the European Accessibility Act (Directive (EU) 2019/882), as transposed into applicable national laws, including relevant Belgian legislation.

Conformance Status

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We are currently partially compliant with WCAG 2.1 Level AA. Some parts of our content do not yet fully conform to the standard, as detailed below.

Products Covered

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• Ad hoc app: Web app for ad hoc charging sessions.
• Charging app: Mobile app for charging locations and sessions.
• CPO/MSP platform: Software platform for charging point operators (CPO) and mobility service providers (MSP).

Known Accessibility Issues & Timelines

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We are actively working to resolve identified barriers. Target dates are estimates based on current technical assessments. Should any remediation impose a disproportionate burden or require fundamental alterations, we will update this statement and provide accessible alternatives in the interim.

Feedback & Accessible Alternatives

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Ad hoc appKnown issue: None identified. Fully conformant to WCAG 2.1 AA.Target fix: N/A

Charging app — Button input size too smallImpact: Buttons that are too small are difficult to activate for users with motor impairments.Target fix: End of 2026

CPO/MSP platform — Insufficient color contrastImpact: Low contrast makes text difficult to read.Target fix: End of 2026

CPO/MSP platform — Unlabeled form fieldsImpact: Screen readers cannot identify field purpose.Target fix: End of 2026

CPO/MSP platform — Missing language attributeImpact: Causes screen readers to mispronounce content.Target fix: End of 2026

CPO/MSP platform — Indiscernible link textImpact: Links such as "Click here" lack context for screen readers.Target fix: End of 2026

CPO/MSP platform — Incorrect list structureImpact: Disrupts semantic structure for assistive technology.Target fix: End of 2026

CPO/MSP platform — Disabled zoom and scalingImpact: Prevents low-vision users from enlarging text or details.Target fix: End of 2026

CPO/MSP platform — Missing select menu namesImpact: Dropdowns lack accessible names for screen readers.Target fix: End of 2026

If you encounter an accessibility barrier or need content in an alternative format, please contact us. To help us respond efficiently, include the platform name, a description of the problem, and the assistive technology or browser you were using.

• Email: product@optimile.eu
• Response time: We aim to respond within 2 business days.

Enforcement Procedure

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If you are a user in the European Union and are not satisfied with our response, you have the right to escalate your complaint. As Optimile NV is headquartered in Belgium, you may contact:

• The Federal Public Service (FPS) Economy
• The designated enforcement body in your respective EU member state.

Commitment to Continuous Improvement

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We are building an internal Design System grounded in WCAG 2.1 AA to ensure future components and updates are accessible by default. Our teams receive regular training on accessibility best practices, and we conduct periodic audits and user testing to maintain compliance. This statement is reviewed and updated at least annually or when significant platform changes occur.

Statement Details

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• Prepared: June 12, 2025
• Last reviewed: March 6, 2026
• Assessment method: Self-assessed by our internal team of developers and usability experts.

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